Field Notes.

Case notes from inside the engagement — specific problems solved, measured against specific numbers.

Heritage · Intelligence · Enterprise

21 July 2026Field Notes

A wholesale distributor: credit decisions moved from Friday to live

A specialist wholesaler in the North West was tracking credit limits in a workbook updated every Friday. By Wednesday the figures were fiction, and the sales team was flying blind.

14 July 2026Field Notes

A precision parts maker: 2,100 paper QC sheets replaced with digital pass/fail

A precision parts manufacturer in South Yorkshire was verifying tolerances on paper sheets filed in a Portakabin. The quality manager could not answer basic questions about the firm's own output.

07 July 2026Field Notes

A consultancy: project margins visible by day eleven, not day sixty

A boutique strategy consultancy in central London was discovering project overruns at month-end. By then the overrun had happened twice and the partners were apologising to clients.

30 June 2026Field Notes

A specialist bakery: twelve email threads collapsed into one order channel

A specialist bakery in East Sussex was managing twelve wholesale customers through twelve email threads. The head baker was reading emails at 4am to plan the day's bake.

23 June 2026Field Notes

A butcher: lot traceability scanned at point of sale, not reconstructed

A family butcher in North Yorkshire was maintaining traceability compliance on paper and goodwill. The owner's son, in post two years, could see the problem but not the solution.

16 June 2026Field Notes

A tailor's shop: 180 fittings synced across five staff diaries

A bespoke tailor's shop in Mayfair was running the fittings calendar on a leather-bound diary at the front desk. The master cutter and three fitters coordinated by shouting up the stairs.

09 June 2026Field Notes

A plant nursery: 4,800 stock lines across four sites in one view

A plant nursery group in Devon was running inventory across four sites with four separate stock systems. The managing director called it "four businesses that happened to share a name".

02 June 2026Field Notes

A heritage builder: 220 years of material sourcing made searchable

A heritage building firm in the Cotswolds was sourcing specialist materials by phoning former colleagues. The historical knowledge of where to find a particular stone was held in two memories and a fi

26 May 2026Field Notes

A commercial laundry: fourteen van routes replanned nightly, not by hand

A commercial laundry in Essex was replanning fourteen delivery routes every evening with a transport manager, a wall map, and a magnetic board. The planning took three hours.

19 May 2026Field Notes

A specialist glazier: quote-to-order lag down from two weeks to one day

A specialist glazier in Norfolk was taking two weeks to turn a measured survey into a quote. By the time the quote arrived, the customer had often moved on.

12 May 2026Field Notes

A chartered accountant: 1,400 client documents collected via portal, not chase

A chartered accountancy practice in Harrogate was chasing clients for documents by email, phone, and occasional stern letter. The audit team called January "the chase".

05 May 2026Field Notes

A veterinary practice: vet and nurse records merged into one timeline

A mixed veterinary practice in Shropshire was keeping two parallel sets of patient notes, one by the vets and one by the nurses. Reconciling them at discharge was a daily argument.

Fin